Publisher review:Omnistar Live is a dynamic live support software solution that gives you the ability to communicate with anyone coming to your web site in real time. Omnistar Live also includes a built in helpdesk software component which gives you the ability to log every issue that comes into to your organization and assign it to a support representative or department. In addition to the helpdesk Omnistar Live also includes a user and internal knowledgebase which allows you to categorize and store information for your staff and customers.
Omnistar Live also has a contact management component which allows you to store information in a searchable database, create and send out HTML broadcast emails and search for information all through a user friendly interface.
Features:
- Live Chat Support Monitor requests using system tray
- Put chat icons on any web page
- Initiate chat with visitors
- Push web pages to visitors
- Store canned responses
- Log statistics of your referrers
- Save chat transcripts
- Department canned responses
- Know when someone is typing
- Transfer calls to other operators Operator to operator chat
- Displays estimated hold time
- Optional Login
- Area Knowledge Base
- Create customized knowledgebase
- Categorize knowledgebase entries
- Create knowledgebase categories
- Create unlimited sub-categories
- Customize knowledgebase layout
- Have users rate the article
- Create FAQ section
- Sort articles via user rating
- Directly link to help desk
- Users can easily print article
- Users can easily email articles
- Create Internal Only Entries
- Setup Access Levels
- Track all users of your help desk
- Create and send HTML emails
- Create custom fields
- Create internal fields
- Create multiple email campaigns
- View statistics on your contacts
- Monitor links in your email campaign
- Personalize the HTML emails
- Create interest groups from contacts
- Advance search of your contacts
- User can easily un-subscribe
- Give staff full or read-only access
- Manage Bounce Emails
Omnistar Live 5.5 is a PHP script for Live Support scripts design by Omnistar Interactive.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Omnistar Live is a dynamic live support software solution that gives you the ability to communicate with anyone coming to your web site in real time.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
Omnistar Live 5.5 script details 
